Shipping & Returns

Shipping

We offer complimentary standard shipping on U.S. orders of $250 or more.

For orders under $250, available shipping methods and rates will be displayed at checkout.

We aim to process orders promptly. Orders placed on weekends or holidays will generally begin processing on the next business day. During launches, holidays, and periods of unusually high order volume, processing may take longer.

Once your order has shipped, you will receive an email with tracking information.

Delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

International Shipping

International shipping is available to eligible destinations. Available shipping options and costs will be displayed at checkout.

International orders may be subject to import duties, taxes, customs requirements, or other charges imposed by the destination country. Where applicable, these costs and their treatment will be presented during checkout.

International delivery times may vary due to customs processing and other circumstances outside our control.

Lost, Damaged, or Incorrect Shipments

If your order arrives damaged or incorrect, or if there is a problem with delivery, please contact customercare@sloat.cc with your order number and relevant details.

Please confirm your shipping information before submitting an order. SLOAT is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.

Returns & Exchanges

Eligible items may be returned within 14 days of delivery for a refund, exchange, or store credit.

To be eligible for return, merchandise must be unworn, unused, unwashed, in its original condition, and returned with original tags attached.

Items showing signs of wear, washing, alteration, damage, or use may not be accepted.

Returns must be initiated within 14 days of delivery through our online returns portal.

Refunds

Returns for a refund to the original form of payment are subject to a flat $10 return fee, which will be deducted from your refund.

The $10 return fee is waived when you choose an exchange or SLOAT store credit.

Original shipping charges are not refundable unless the return results from an error by SLOAT or the product was received damaged or defective.

Once your return has been received and approved, your refund will be issued to the original form of payment, less the applicable return fee. Please allow several business days for the refund to appear on your account after it has been processed.

Exchanges

Eligible items may be exchanged for another available size or color. There is no return fee for exchanges.

Exchange availability depends on inventory at the time your return is processed.

Store Credit

You may choose to receive your return as SLOAT store credit instead of a refund to your original payment method. There is no return fee when you choose store credit.

Final Sale

Products identified as Final Sale at the time of purchase are not eligible for return or exchange, except where required by law or in the case of a defective product.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact customercare@sloat.cc with your order number and, where helpful, photographs of the item.

We will review the issue and determine the appropriate repair, replacement, refund, or other resolution. Return fees do not apply to items determined to be damaged, defective, or incorrectly fulfilled by SLOAT.

International Returns

International customers may initiate eligible returns within the same 14-day return period.

Return shipping costs, duties, taxes, and other charges associated with an international return may vary depending on destination and will be handled as indicated through the returns process and applicable law.

Questions

For questions about shipping, returns, or exchanges, contact customercare@sloat.cc.